EP789 Privacy Policy – How We Protect Your Data

1. Who We Are

EP789 is an online gaming platform providing slots, live casino, bingo, crash games and related entertainment services to adult players. The EP789 platform is accessible via the website at ep789.fun and through the official EP789 mobile app available for Android and iOS devices.

This Privacy Policy applies to all users of the EP789 platform, including registered account holders and visitors who have not yet created an account. By using the platform in any capacity, you acknowledge that you have read and understood this policy.

If you have questions about how your personal data is handled at any point, the fastest way to get a direct answer is through the live chat feature in the EP789 app or on the website. Our support team is available around the clock including during PSL season and T20 international series when the platform is at its busiest.

2. What Data We Collect

The table below summarises the categories of personal data EP789 collects, the source of that data and the reason it is collected.

3. How We Use Your Data

EP789 uses the personal data we collect strictly for the following purposes. We do not use your data for anything beyond what is listed here without first updating this policy and, where required, obtaining your explicit consent.

• Account Management: Creating and maintaining your EP789 account, processing login requests and keeping your account balance in PKR accurate.
• Payment Processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer. Verifying that the payment method belongs to the registered account holder.
• Identity Verification: Confirming your age and identity through CNIC verification before processing the first withdrawal or as required by our know-your-customer procedures.
• Fraud Prevention: Detecting and investigating suspicious activity including duplicate account creation, bonus abuse, automated betting and unusual transaction patterns.
• Customer Support: Responding to your queries through live chat or email, resolving payment disputes and handling responsible gaming requests.
• VIP Programme: Tracking your wagering activity to calculate VIP tier progress and credit cashback rewards to your PK R wallet.
• Responsible Gaming: Monitoring session times and wagering patterns to identify accounts that may benefit from responsible gaming tools such as deposit limits or cooling-off periods.
• Marketing Communications: Sending you information about bonuses, promotions, PSL cricket season offers and new game releases — only if you have not opted out of marketing messages.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the EP789 website and mobile app experience for Pakistani players.

4. Payment Data & KYC

Because EP789 operates a real-money gaming platform with PKR deposits and withdrawals, we are required to carry out identity verification on accounts before processing withdrawals above certain thresholds. This process is commonly referred to as Know Your Customer, or KYC.

KYC verification at EP789 involves submitting one or more of the following documents:

• A clear photograph or scan of both sides of your valid CNIC.
• A screenshot of your JazzCash or Easypaisa account profile page showing your registered name.
• A recent bank statement or bank account screenshot showing your account name — required only for bank transfer withdrawal requests.

KYC documents submitted to EP789 are stored securely and used only for identity verification and fraud prevention purposes. They are not shared with advertisers or marketing partners. Documents are retained for as long as your account remains active and for a defined period after account closure as described in Section 7.

Regarding payment processing: when you initiate a JazzCash or Easypaisa transaction, you are redirected to or interact with that payment network's own interface. EP789 receives only a confirmation of payment success or failure along with the transaction amount in PKR and the registered name on the payment account. We do not receive or store your JazzCash PIN or Easypaisa password at any stage.

5. Cookies & Tracking

The EP789 website and mobile app use cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences and understand how players use the platform so we can improve it over time.

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These handle your login session, keep your PKR balance displayed correctly and maintain security tokens. You cannot opt out of essential cookies while using EP789.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method and notification preferences.
• Analytics Cookies: Collect anonymised data about which pages are visited most often, how long players spend in certain game categories and which features are used most. This data is never linked to your individual account and is used only to improve the platform.
• Marketing Cookies: Used to show you relevant EP789 promotions based on your activity. These are only active if you have not opted out of marketing communications.

You can manage cookie preferences through your browser settings or through the cookie preference centre accessible from the footer of the website. Disabling analytics or marketing cookies will not affect your ability to deposit, wager or withdraw.

6. Data Sharing

EP789 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: JazzCash, Easypaisa, Raast and partner bank networks receive only the information required to process your PKR transaction — typically your registered name and transaction amount.
• Identity Verification Providers: Where automated CNIC or document verification services are used, your submitted documents are shared with the verification provider in encrypted form. These providers are contractually prohibited from using your data for any purpose other than verification.
• Fraud Prevention Services: Anonymised device fingerprint and IP data may be shared with fraud prevention partners to detect duplicate accounts or suspicious patterns across multiple platforms.
• Game Content Providers: When you play a game, your session data including wager size and game outcome is shared with the game studio for the purposes of game integrity verification and RTP monitoring. This is standard industry practice across all online gaming platforms.
• Legal Requirements: EP789 may disclose account information if required to do so by a valid legal process. We will notify you of any such request where legally permitted to do so.

7. Data Retention

EP789 retains your personal data for as long as your account is active and for a defined period after closure. The retention periods we apply are as follows:

• Active Accounts: All account data including transaction history, gaming activity and KYC documents is retained for the duration your account remains open.
• Closed Accounts: Following account closure — whether at your request or due to a policy violation — we retain transaction records and KYC documents for a period of five years for fraud prevention and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your contact details are removed from marketing lists within 10 business days. We retain a record of your opt-out preference to ensure we do not accidentally re-add you to future campaigns.
• Support Records: Live chat transcripts and support ticket records are retained for two years after the conversation is closed, to assist with any follow-up disputes.
• Analytics Data: Anonymised platform analytics data with no link to individual accounts is retained indefinitely for platform improvement purposes.

8. Your Rights

As an EP789 account holder, you have the following rights with respect to your personal data. All requests can be submitted through the live chat support channel or by writing to the email address shown in the footer of this page.

9. Children's Privacy

EP789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account on EP789, please contact our support team immediately through the live chat channel so we can investigate and close the account.

During the registration process, EP789 requires users to confirm they are 18 or older. Age verification through CNIC submission may be required before the first withdrawal is processed. Accounts found to belong to underage users will be closed immediately and any funds on the account will be handled in accordance with our account closure procedures.

10. Security Measures

EP789 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• All data transmitted between your device and EP789 servers is encrypted using TLS 1.2 or higher.
• Account passwords are stored as salted hashes — EP789 staff cannot see your password in plain text.
• KYC documents are stored in encrypted form with access restricted to authorised compliance team members only.
• Two-factor authentication is available for your EP789 account and we strongly recommend enabling it, particularly if you use the platform on a shared device.
• Automated systems monitor for unusual login activity such as new device logins from unfamiliar locations and can trigger additional verification steps.
• Internal access to player data is restricted on a need-to-know basis. Support agents see only the account information required to resolve a specific query.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your EP789 account, please change your password immediately and contact support through the live chat channel.

11. Policy Updates

EP789 may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated effective date. Where changes are material — for example, if we begin sharing data with a new category of third party — we will notify registered account holders via their registered contact number or email address ahead of the change taking effect.

Your continued use of EP789 after a policy update is published constitutes acceptance of the revised terms. If you disagree with a change, you may close your account by contacting support. Data retained after account closure will be handled as described in Section 7.

12. Contact Us

If you have a question about this Privacy Policy, want to exercise any of the rights described in Section 8, or need to report a suspected data breach or privacy concern, you can reach the EP789 privacy team through the following channels:

• Live Chat: Available 24/7 via the EP789 website and mobile app. This is the fastest route for account-specific data requests.
• Email: The EP789 support email address is displayed in the footer of this page. Please allow up to 5 business days for email responses on privacy matters.

When submitting a data access or deletion request, please include your registered account name and mobile number so we can locate your account quickly. We will not be able to process requests we cannot match to a registered account.